For HR leaders
They hear from customers all day. Do they hear from you?
Your service team takes the calls, the chats and the frustration. Customer Service Week is the week your organization is expected to say thank you, and a good week to build a habit that lasts longer than the cake.
October 5 to 9 Customer Service Week
Get the free 5-day planThe busiest intersection in your company
Feedback pours in from customers. Very little comes from inside.
Service teams hear from customers all day, the thanks and the complaints. Recognition from their own managers tends to arrive far less often. This week is a chance to change the ratio.
Illustration only.
Why it matters past this week
Recognition is rarer than most leaders think
U.S. workers strongly agree they received recognition or praise for good work in the past seven days.
Gallup [1]Employees who don't feel adequately recognized are twice as likely to say they'll quit in the next year.
Gallup [1]of employees say their most memorable recognition came from their manager. No other source ranks higher.
Gallup [1]Give managers options
10 ways to celebrate your service team
Words 3 ideas
- Handwritten thank-you letters
- Customer service superstar accolades
- A Friday appreciation event
Moments 3 ideas
- Team lunch or virtual celebration
- Bring in a cake
- Themed dress-up days
Things 4 ideas
- Gift cards to favorite spots
- Custom team gear
- A meaningful gift
- A personalized care package
The 5-day plan
One recognition move a day, Monday to Friday
Each move takes managers 10 to 20 minutes. By Friday, every person on the team has been recognized for something specific, and you know which managers did it.
- MON
Name one moment
Each manager thanks every team member for one specific customer interaction.
- TUE
Pass on customer praise
Pull recent compliments from surveys, reviews and tickets, and share them with the agent and the team.
- WED
Spotlight the unseen work
Recognize what customers never see: tough escalations, fixes to help articles, coaching new hires.
- THU
Bring in a leader
A senior leader joins a huddle or sends a note, using a real example the manager supplies.
- FRI
Celebrate, then commit
Celebrate together, and have each manager pick a weekly recognition habit to keep going.
Free Customer Service Week kit
Get the full plan, ready to send to your managers
- The day-by-day plan with scripts for every move
- A simple way to route customer compliments to the right agent
- Tips for remote, hybrid and frontline teams
- A before, during and after checklist for HR
- Message starters from our 25 Customer Service Week messages
Send me the 5-day plan
Keep going after Friday
More from Inspirus on recognizing the people who keep things running
25 thoughtful messages for Customer Service Week
Read the post → Customer Service Week10 meaningful ways to celebrate Customer Service Week
Read the post → Boss's Day, Oct 16National Boss's Day ideas for HR
Get the kit → September pollYour uneven managers are the ROI study you haven't run
See the results →Make it more than one week
Recognition that reaches your frontline teams all year
Talk with our team about recognition your managers will actually use, for desk-based and frontline teams alike.